Frequently Asked Questions

Do you take insurance?

Yes, as out-of-network providers. In order to work with us, your insurance coverage must include out-of-network benefits. You may need to reach an out-of-pocket deductible before insurance kicks in.  Our office offers courtesy billing to make the process of engaging in therapy easier for you. Basically, you pay your copay and we process all of the paperwork for you. Please note that sometimes insurance will send the payment for services directly to the client. You are responsible for forwarding that payment to your provider. We believe in trust and honesty, and expect the same from our clients. 

Do you offer online counseling?

Yes. Our Licensed Professional Counselor offers teletherapy exclusively. Check out Stephanie's bio here.

If you are seeing Dr. O'Reilly or Dr. Barrows, teletherapy sessions are offered on an as-needed basis.

What are your hours?

Our hours are by appointment only. We generally schedule sessions between 8:00 a.m. and 8:00 p.m. Monday-Friday, and from 9:00 a.m. to 3:00 p.m. on Saturdays and Sundays. Availability will depend on provider.

How long are sessions?

45-minutes to 1 hour, depending on complexity.

How much do you charge?

This will depend on your insurance coverage. Our fees range from $200 to $500 per clinical hour and insurance will typically cover up to 80% of our fee. Most clients have their sessions covered in full once they've met their deductible.

Why would I choose to pay private pay instead of using my insurance benefits?

When you use insurance for therapy, your provider may request a copy of your records at any time. You can deny that request, but by doing so you may have further sessions denied. It doesn't happen often, but it's a possibility. Many of our clients prefer the privacy and lack of paper trail that comes with private pay.

How do I set up an initial appointment?

Leave us a message at (551) 209-2069, fill out a contact form, or send us a confidential e-mail at We'll be in touch within 24-48 hours to match you with a provider and schedule your first appointment.

What is your cancellation policy?

We understand that emergencies happen, especially with our clients who are first responders. We politely request that, whenever possible, you give us 24-hours notice if you need to reschedule an appointment.

How much paperwork do I have to fill out?

Just a few pages with your info, insurance, and a little bit of background. Also, you'll need to sign and agree to our Practice Policies, Notice of Privacy, and Informed Consent before we begin treatment.

How often will we need to have a session?

We recommend weekly to start. Once we've got a handle on things, we can taper back to twice a month or monthly. We don't see clients any less frequently than once a month.