Frequently Asked Questions

Do you accept insurance?

Navigating insurance is complicated, so please read carefully (don't skip!) to avoid any misunderstandings.

We are out-of-network providers. You must have out-of-network coverage and reach your yearly deductible before reimbursement begins. Some deductibles are quite high, so please make sure you are comfortable with paying in full until the deductible is met. Clients are responsible for the balance between insurance payments and our fees.

Some insurances send our payment to clients instead of sending it directly to us. Insurance checks must be signed over to us so that your therapist can be paid for your sessions (unless you paid in full for your session in advance). Failing to honor this agreement is a form of insurance fraud. We believe in trust and honesty, and expect the same from our clients. 

Do you participate in Employee Assistance Plans?

Yes! Check with us to see if your employer will cover your therapy through Lyra EAP.

Can you check my benefits for me?

We are happy to offer free benefits verification through a service called Nirvana.

Please click here to enter your insurance information and obtain an estimate of your coverage.

Do you submit my claim or give me a Superbill?

We're happy to make your life easier by submitting claims on your behalf. If you'd prefer to do that yourself, please ask your provider for a receipt of payment (Superbill).

Do you accept Medicaid, Medicare, or EPOs?

We do not accept Medicaid, Medicare, or EPO plans at this time.

What happens during the free consult?

The free consult is the time for you to meet the clinician and ask questions that may not have been answered here. It's brief (<15 minutes) and it's not therapy, but there is no obligation to continue with the onboarding process if we realize we aren't a good fit for your needs.

What are your fees?

Out-of-network plans typically cover between 60%-100% of our fees after deductibles.

Master's-level clinicians:

Intake (53-60 min): $200

Individual, Couples, & Family Therapy (45-55 min.): $200

Additional 30-minutes: $100

Doctoral-level clinicians:

Intake (45-75 min.): $250-$400

Individual Therapy (45-55 min.): $225-$400

Couples/Family Therapy (60 min.): $225-$400

EMDR (60-90 min.): $300-$450 per session

Additional 30-minutes: $125-$200

Do you offer sliding scale fees?

Yes, with appropriate documentation and there is currently a waiting list.

For immediate, low cost therapy in New Jersey, please visit

Is therapy in person or virtual?

Both! We encourage in-person sessions but also offer HIPAA-compliant teletherapy.

What are your hours?

We are open 7 days a week. Availability varies by clinician.

How long are sessions?

45-minutes to 1 hour. Depending on complexity, extended sessions can be available.

Why might I choose to be private pay?

Private pay clients either don't meet the criteria for a mental health diagnosis or prefer an additional layer of privacy. Private pay clients will not have a "treatment trail" on file with their insurer.

What is your cancellation policy?

It's easy to lose track of time, so we send courtesy reminder texts 24-hours before appointments. That's your cue to let your provider know if you plan to cancel your session. If a true emergency comes up, let your provider know. Otherwise, we will bill the card on file for the session fee. We're especially strict about this with weekend, early morning and evening appointments.

What is incident-to billing?

Incident-to billing allows a group practice to submit insurance claims for sessions provided by an associate-level clinician when their independently-licensed supervisor is on site. Not all insurances allow incident-to billing. Please check with us before booking with an associate-level clinician if you have any concerns about whether your plan allows this.

How much paperwork do I have to fill out?

We'll send you a few forms requesting demographics, payment method, and our policies and procedures. Forms must be completed at least 24 hours before your first session in order to proceed with your intake.

How many sessions will I need?

We recommend weekly sessions to start with. Once we've got a handle on things, we can discuss a frequency that would be best for your needs. We do not schedule more than 2 weeks between sessions unless you are on a maintenance schedule.

I'm ready to book. How do I set up an initial appointment?

Please fill out the contact form below and we will be in touch shortly.